Privacy Policy

Effective Date: 10/03/2021

Mbayebikes Mobility Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or use our services.

This website is operated by Mbayebikes Mobility Ltd, a registered Tanzanian company, and we act as the data controller of the personal information you provide. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. What We Collect

When you visit our website, we may collect two types of data:

a) Device Information (Automatically Collected):

We gather limited data from your device, such as:

• Your browser type and version

• IP address and time zone

• Pages viewed and time spent

• Referring websites or search terms

This helps us understand how users interact with the site and identify any potential abuse or technical issues.

b) Personal Information (User-Provided):

When you fill out a form, register, or make an inquiry, we may collect:

• Full name

• Email address

• Phone number

• City or region

• Payment information (if applicable)

This information enables us to offer services, respond to your queries, or enroll you in programs like our hire purchase plans or test rides.

2. Why We Collect Your Information

We only collect the data necessary to:

• Maintain and improve our website performance

• Communicate with you about your inquiries or requests

• Process applications for our services (e.g. hire purchase or app access)

• Prevent misuse and enhance security

• Send updates (with your consent), such as newsletters or service alerts

We do not sell or trade your personal data to third parties.

You may visit our website without revealing any personal information. However, some features—like signing up for a hire-purchase plan or contacting us directly—may require you to voluntarily provide personal details.

3. Your Rights

We respect your rights over your personal data. Subject to local and applicable international data laws, you have the right to:

• Request access to the personal data we hold about you

• Ask for correction of any inaccurate or outdated information

• Request the deletion of your personal data

• Object to or restrict our processing of your information

• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at: privacy@mbayebikes.com

4. International Users

Although our operations are based in Dar es Salaam, Tanzania, some of our service providers or data processors may operate outside the country. In such cases, we take all necessary precautions to ensure your data is handled securely and in accordance with this policy.

5. Security Measures

Your personal data is stored on secure servers and protected by administrative and technical safeguards. We use industry-standard security practices to prevent unauthorized access, alteration, disclosure, or loss.

However, please note that no system can guarantee 100% security, especially with transmissions over the Internet.

6. External Links

Our website may include links to third-party websites or services. Please note that we do not control and are not responsible for the privacy practices of these external platforms. We recommend reviewing their privacy policies before sharing any personal data.

7. Legal Compliance

We may disclose your personal information if required to do so under Tanzanian law or if we believe such action is necessary to:

• Comply with a legal obligation

• Protect and defend the rights or safety of Mbayebikes Mobility, our users, or the public

• Prevent fraud or misuse of our platform

8. Contact Us

For any questions about this Privacy Policy or your personal data rights, please reach out to:

privacy@mbayebikes.com

Mbayebikes Mobility Ltd, Kigogo Rd, Dar es Salaam, Tanzania